Refund Policy

Last updated 5 November 2026.

This policy applies to prepaid credit bought for an Exepal API key. Purchases made on the Apify Store follow Apify's policies.

Failed calls are never charged

If a tool cannot return a result (an error, an unreachable page, an upstream outage), you are not charged, or the charge is returned to your credit balance automatically. You can check your balance at any time with GET https://api.exepal.com/balance.

Unused credit

You can ask for a full refund of a credit pack within 14 days of purchase if none of that credit has been used. After that, or once some credit has been used, we refund the unused balance on request if the service is discontinued or we close your key without cause.

Used credit

Credit spent on successful calls is not refundable, because the result has already been delivered. If you believe a result was wrong or you were charged in error, write to us and we will review it and return the credit where appropriate.

How to ask

Email contact@laxmankafle.com from the address linked to your key, with your order or receipt number. We reply within 3 business days. Approved card refunds are returned to the original payment method by our payment provider, usually within 5 to 10 business days.